Privacy & Cookies Policy

Moira Patience Fine Jewellery Ltd
No.1 Hill Street
Edinburgh, EH2 3JP
hello@patiencejewellery.com

We are committed to protecting your privacy and handling your personal information in a clear, fair and lawful manner. This policy explains what information we collect, how we use it, and your rights.

1. What information we collect

We may collect and process the following information:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Payment details (processed securely via our payment providers; we do not store full card details)
• Correspondence you send to us
• Information provided when booking an appointment
• Information provided when subscribing to our newsletter

We may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage data

This information is collected via cookies and analytics tools.

2. How we use your information

We use your information to:

• Process and fulfil orders
• Arrange bespoke consultations and appointments
• Respond to enquiries
• Provide customer support
• Send newsletters and updates (where you have opted in)
• Improve our website and services

We do not sell your personal data to third parties.

3. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract; where processing is necessary to fulfil an order or provide a service
• Legitimate interest; to improve our services and website
• Consent; for marketing communications

You may withdraw consent at any time.

4. Marketing communications

If you subscribe to our newsletter, we may send occasional emails about new work, events and updates.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly

We do not send marketing emails unless you have opted in.

5. Sharing your information

We may share your information with trusted third parties who help us operate our business, such as:

• Payment processors
• Website hosting providers
• Email marketing platforms
• Delivery services

These providers are required to handle your data securely and in accordance with data protection laws.

We may also disclose information if required by law.

6. Data security

We take appropriate technical and organisational measures to protect your personal information. Payment transactions are encrypted using secure server technology. We do not store full credit card details.

7. Data retention

We retain personal data only for as long as necessary to:

• Fulfil orders
• Meet legal, tax or accounting requirements
• Resolve disputes

Marketing data is retained until you unsubscribe.

8. Cookies

Our website uses cookies to:

• Enable essential site functionality
• Analyse website traffic
• Improve user experience

Cookies may include:

• Essential cookies; required for the website to function
• Analytics cookies; to understand how visitors use our site

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request erasure of your data (where applicable)
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at hello@patiencejewellery.com.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

By using our website, you agree to the terms of this Privacy & Cookies Policy.