All jewellery is carefully packaged and dispatched from our Edinburgh studio using a secure, fully insured delivery service.

Finished pieces available to purchase are normally dispatched within 2–3 working days.

Made-to-order jewellery and bespoke commissions require additional time for design and manufacture. Estimated completion times will be provided before your order or commission is confirmed.

You are also welcome to arrange collection from our Edinburgh showroom.

We ship jewellery to clients around the world using trusted, fully insured courier services.

International deliveries are subject to customs clearance in the destination country, which can occasionally result in delays outside our direct control.

Import duties, local taxes and customs clearance charges may apply and are the responsibility of the recipient unless otherwise agreed.

While we will assist wherever possible, we cannot guarantee international delivery by a specific date.

For further information, please see our International Orders & Delivery page.

We offer a 30-day returns policy on eligible finished jewellery purchased from our website.

If you would like to return an item, please contact us within 30 days of receiving your order.

Jewellery should be returned unworn, other than reasonable handling to inspect or try on the piece, and with its original packaging and accompanying documentation.

Please contact us before arranging a return so we can provide the appropriate instructions.

This policy does not affect your statutory rights.

Bespoke commissions and jewellery created to your individual specifications or clearly personalised for you are not eligible for change-of-mind returns or exchanges.

This includes Signature commissions designed around a natural gemstone selected specifically for you, where the finished piece is made to your agreed specifications.

We confirm the design and relevant details with you before manufacture begins.

These exclusions do not affect your statutory rights if an item is faulty, not as described or otherwise fails to meet applicable legal requirements.

Please contact us at hello@patiencejewellery.com before returning an item.

For UK returns, we recommend Royal Mail Special Delivery with appropriate insurance.

For international returns, we recommend a secure, tracked service insured to the full value of the jewellery. Please contact us before shipping, as customs documentation may be required.

Unless the return relates to faulty or misdescribed goods, return shipping costs are the responsibility of the customer.

We recommend retaining proof of postage and tracking information until your return has been processed.

Once a return has been received, we will inspect the jewellery and confirm the refund arrangements.

Eligible refunds will be made to the original payment method, in accordance with applicable consumer law.

For qualifying cancellations, refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Where applicable, deductions may be made for handling beyond what is necessary to inspect the jewellery, in accordance with consumer law.

Any import duties or taxes paid directly to overseas customs authorities or courier services are not refunded by Moira Patience. Customers may need to contact the relevant authority to enquire about reclaiming these charges.

Every piece is carefully inspected before leaving our studio.

If your jewellery arrives damaged or you believe there is a fault, please contact us as soon as reasonably possible, providing photographs and a description of the issue where helpful.

We will review the circumstances and work with you to arrange an appropriate resolution in accordance with your statutory rights.

Normal wear and tear, accidental damage and damage resulting from improper care are not generally considered manufacturing faults.

If you have any questions about delivery, returns or an existing order, please contact our team.

hello@patiencejewellery.com

+44 (0) 131 526 3279

Moira Patience
No.1 Hill Street
Edinburgh
EH2 3JP