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Returns Policy


We offer a full refund within 30 days on ready-to-buy pieces bought from our website or showroom if the piece is returned in perfect condition. Please note that any customised or personalised orders cannot be refunded.

For Bespoke and Custom commissions, we ask clients to sign off on the final design before we proceed to manufacture so we are unable to offer any refund on Bespoke or Custom orders.

Client satisfaction is our top priority so if you have any issues with your Bespoke or Custom jewellery, we are happy to try and resolve any problem to the best of our ability.

In the UK all jewellery should be returned by Royal Mail Special Delivery to ensure a secure and traceable delivery.

For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods. We are unable to accept responsibility for the non arrival of returned goods unless sent as stated.

Refunds to you will be made within 30 days of receipt of returned items. International customs duties and sales taxes are non refundable for shipments outside the European community.

Please inform us of any damage within 48 hours of receiving your jewellery. Damaged or faulty Items will only be accepted if the goods are delivered to the client damaged or if there is a subsequent manufacturing fault. All items will be inspected and if deemed to be subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired, but only where such items are deemed faulty or repairable.



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