Any jewellery ordered from our web site can be returned unworn within 14 days of receipt for a full refund. Patience Jewellery will not accept returns for any items that have been worn or tags removed*. Please keep all packaging materials and return goods as they were sent to you.
In the UK all jewellery should be returned by Royal Mail Special Delivery to ensure a secure and traceable delivery.
For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods. We are unable to accept responsibility for the non arrival of returned goods unless sent as stated.
Refunds to you will be made within 30 days of receipt of returned items and will be credited to the original purchaser’s credit card. The delivery charges for the original order will not be refunded. International customs duties and sales taxes are non refundable for shipments outside the European community.
Please inform us of all breakages within 48 hours of receiving the order. We advise customers to inspect their purchase before removing tags or before disposing of original packaging.
Faulty Items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault with in a period of 6 months. All items will be inspected and if deemed to be subject to fair wear and tear will not be accepted as faulty.
Where possible items may be repaired, but only where such items are deemed faulty or repairable. We offer a repair service, where repair is possible, and also a re-gold plating service for Patience Jewellery only. Contact: firstname.lastname@example.org