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Frequently Asked Questions

If you have any further questions, or would prefer to talk things through, you’re very welcome to call us in the showroom on +44 (0_ 131 526 3279 or email hello@patiencejewellery.com.

The Bespoke Process

How does the bespoke process work?

Each commission begins with a conversation. Once a gemstone is selected or a design brief agreed, we create initial sketches or CAD visuals for your review. You will have the opportunity to refine the design before manufacture begins. A timeline is confirmed at the outset.

How long does a bespoke commission take?

Most bespoke commissions take approximately 8–12 weeks from final design approval, depending on complexity. If you are working towards a specific date, please let us know early in the process.

How many design revisions are included?

Up to three rounds of refinement are included. Additional revisions can be discussed where necessary.

Gemstones & Materials

Do you use lab-grown gemstones or diamonds?

We work exclusively with natural gemstones and diamonds. The individuality, geological history and subtle variation of natural stones are central to our work.

Can I use my own gemstones or metal?

We are happy to work with heirloom gemstones or sentimental precious metal where appropriate.

We do not set newly purchased third-party gemstones. All newly sourced stones are selected directly by Moira and the team. This allows us to assess quality, authenticity and character first-hand, and to ensure responsible sourcing throughout.

Working in this way ensures every piece meets the same standards of craftsmanship, integrity and traceability.

How are your gemstones sourced?

We carefully source natural gemstones through trusted suppliers and long-standing relationships. Quality, character and responsible sourcing are central to our selection process.

Signatures & Made to Order

What are Moira's Signature designs?

Signature designs are refined, ongoing pieces that sit between bespoke and one-of-a-kind work. They are designs we return to and remake with carefully selected natural gemstones.

From time to time, Signature pieces are released as ready-to-purchase works. Once sold, they can usually be commissioned again, subject to gemstone availability.

What is the difference between Bespoke and Signatures?

Bespoke commissions begin with a completely individual design. Signature pieces are refined, ongoing designs that are made to order using carefully selected natural gemstones.

For further details, please refer to the Made to Order page.

Are Signature pieces made to order?

Yes. Signature designs can be commissioned in your chosen metal with a carefully selected natural gemstone. Each piece remains individual due to the character of the stone chosen.

For further details on timelines and availability, please refer to the Made to Order page.

Practical Matters

Do you provide insurance valuations?

Yes. We provide an insurance valuation for bespoke pieces and for gemstones supplied by us. Valuations may not be available where client gemstones are used.

Do you offer resizing?

We offer one complimentary resize within three sizes of the original agreed size, unless otherwise discussed. Further adjustments may incur a charge depending on the work required.

How will my jewellery be delivered?

Finished pieces are securely packaged and dispatched via insured delivery. Collection from the showroom can also be arranged. High value pieces can be delivered in person.

Jewellery Aftercare

How should I care for my jewellery?

We recommend removing jewellery during heavy manual activity, avoiding exposure to chemicals, and storing pieces separately. We are happy to inspect and clean your jewellery periodically.

Do you offer ongoing servicing?

Yes. We offer inspections and cleaning, and professional polishing can be arranged where required.

Studio & Appointments

Where is your showroom?

Our showroom is located at No.1 Hill Street in Edinburgh’s New Town. Visits are by appointment; please contact us to arrange a time.

Do you work with clients outside the UK?

Yes. We regularly work with clients across the UK and internationally, with remote consultations available.

Can I bring someone with me to an appointment?

You are very welcome to bring a partner, friend or family member.