FAQ
Do you have a shop?
We have a showroom and studio workshop on Hill Street in the centre of Edinburgh. Please note that we operate on an appointment-only basis so we can provide the best experience possible. If you would like to visit the showroom to view our permanent collection of Signature Styles you can book an appointment here.
Do you have a minimum spend?
Yes, we have a minimum spend for our Custom and Bespoke services.
Custom wedding rings from £700.
Custom engagement rings from £2,500.
Bespoke wedding rings from £1,500
Bespoke engagement rings from £3,500
We will always confirm the final price with you before commencing work on your bespoke piece.
Do I need to book an appointment?
Yes, to allow us to provide the best possible experience, our showroom is by appointment only.
If you would like to visit the showroom to preview and buy our core collections you can book an appointment here.
For our Custom and Bespoke services, a remote consultation is required for all new clients before we can schedule an in-person consultation. You can request a consultation for each service on the following links:
What's the difference between Custom and Bespoke?
Our Custom service is for clients who love our existing designs, but would like to customise them and ad personal touches. Our core collection of Signature Style engagement rings and wedding rings are all customisable and perfect if you want something personalised without having to go full bespoke. These designs are a permanent part of our collection so we can create them at a slightly quicker turnaround than if you were to start from scratch and go full bespoke.
Our Bespoke service is for clients who would like to create a design that doesn’t already exist. Commissioning bespoke means designing and making something completely new. This premium service will naturally take longer, but at the end of it you will have a completely one-of-a-kind piece of jewellery crafted to your exact requirements.
If you're not sure which service is right for you our team is happy to help. Contact the showroom on 0131 526 3279 or email ellen@patiencejewellery.com for some friendly and professional advice.
How long does the Custom process take?
The Custom process takes around 10 weeks starting from our fist in-person meeting. If you're working to a tighter deadline we will always try and accommodate so please let us know.
How long does the Bespoke process take?
Please allow 12 weeks for the whole process starting from our fist in-person meeting.
Do you have anything we can buy today?
Yes, we have a permanent collection of Signature Styles available to buy on the website here.
These designs can also be customised and made to order with your choice of gemstones and precious metal.
If you would like to come and view them in the showroom please book an appointment.
Is your jewellery ethical?
We do our very best to make ethical choices. We offer recycled gold and platinum as standard and we also have a Fair Trade gold license if this is something you're interested in.
All of our jewellery is handcrafted in our workshop in Scotland and we don’t work with any overseas factories or large scale production.
We source our gemstones individually for each piece we make from suppliers we know and trust, and we will not buy new gemstones from suspect sources or unknown suppliers.
We’re also happy to reuse our clients heirloom gemstones and precious metals.
Where is your jewellery made?
Our bespoke jewellery is handcrafted and finished by our master jewellers in our workshop in Scotland. We're proud of our fine craftsmanship and are dedicated to creating truly exceptional jewellery which will last for generations to come.
Where do your gemstones come from?
We source our gemstones from a number of reputably suppliers based in UK who we know and trust. We also have suppliers for small, ethically run mines worldwide and suppliers for fully-traceable Canadian diamonds. Any cut diamond legally imported into the UK must abide by the Kimberley Process.
Can we be discreet?
Yes, If you require discretion we can communicate via WhatsApp message or email to help you keep it a secret.
Do you work with international clients?
Yes, many of our clients are based overseas, so it’s not a problem if you're unable to visit our showroom in Edinburgh. Our team is happy to work with you over the phone, video call and email.
I have seen a ring I like, can you copy the design for me?
Absolutely not. We can take inspiration from an existing design to create something new and unique, however, we will never copy another designers work.
What is your refund policy?
We offer a full refund within 30 days on ready-to-buy pieces bought from our showroom if the piece is returned in perfect condition. Please note that any customised or personalised orders cannot be refunded.
For bespoke orders, we ask clients to sign off on the final design before we proceed to manufacture so we are unable to offer any refund on bespoke orders.
Customer satisfaction is our priority so if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability.
How do you ship orders?
All orders are shipped with next day delivery via royal mail and fully insured. Extremely high value pieces can be delivered in person by a member of our team.
Can you provide a valuation for my jewellery?
Any pieces we make using gemstones provided by us will come with an insurance replacement valuation document at the end of the process.
If you are looking to have your existing jewellery revalued we do offer this service once a month in the showroom. Please email info@patiencejewellery.com for more info.
If you have any more questions please email info@patiencejewellery.com or call our showroom on 0131 526 3279 for some professional advice.
